Whickham Cottage Medical Centre

Written by a patient

When you actually get to see a Doctor the level of care and support is high, it is actually getting an appointment that is the problem, especially if you work full time. You are unable to make an afternoon appointment by ringing in the morning, yet when you ring in the afternoon they are all full, even when you ring bang on time. I also assumed that booking an appointment for the future would mean ringing on a Monday to be seen on a Wednesday, rather than 6 weeks in the future. I was told that if i wanted to be seen after work I should go to a walk-in centre, even though they would not have the complete information to hand to treat me!! This system does not work at all for people working full time. It also will not work for the NHS as the walk-in centre's will become increasingly crowded and the likelihood is they will refer people back to their GP's. It should not be so difficult to make an appointment.

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Written by a patient

When you get seen, the health professionals are great. However, trying to get passed the receptionists, who's attitudes can be frequently abrasive, can be a challenge. It is often incredibly difficult to get an appointment, with systems in place which seem to benefit their staff, rather than their customers.

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Written by a patient

overall a positive experiance however quite a wait for an appointment. i think waiting a month is a bit excessive but otherwise fine, clean practice with helpful friendly and polite staff

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Written by a patient

i have been with the practice for many years and never had any problems or issues, highly recommended.

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Written by a patient

i think you need to get better receptionists who are polite and have a better attitude as one of them spoke to em very rude!

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